Frequently Asked Questions
Everything you need to know about shopping with DugRaj
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
DugRaj accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
Are the products at DugRaj ethically sourced?
Yes, we pride ourselves on maintaining high quality standards. We work closely with our suppliers to ensure that all products are ethically sourced and meet our rigorous durability requirements.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed.