Returns & Exchanges
At DugRaj, we are committed to your satisfaction and offer a seamless return process for items in their original condition within 30 days of delivery. If your purchase doesn't meet your expectations, we provide easy exchange or refund options to ensure a worry-free shopping experience.
Initiate Your Request
Log in to your DugRaj account and navigate to the 'Order History' section to select the items you wish to return and submit a formal request.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, labels, and protective seals remain intact to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location near you.
Receive Your Refund
Once our quality control team inspects and approves the returned goods, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing